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NGNRefund Policy
At Zencta, customer satisfaction is important to us. This Refund Policy explains when and how refunds may be issued for transactions made on our platform.
1. Eligibility for Refunds
Refunds may be issued under the following conditions:
- Failed or duplicated payments
- Orders cancelled before fulfillment
- Items delivered damaged, incorrect, or incomplete
- Services not rendered as paid for
2. Non-Refundable Cases
Refunds will not be issued for:
- Successfully delivered orders confirmed by the customer
- Delays caused by incorrect delivery information provided by the customer
- Change of mind after order fulfillment
3. Refund Process
- All refund requests must be submitted via email to support@zencta.com
- Requests must include the order ID and reason for the refund
- Approved refunds will be processed to the original payment method
4. Refund Timeline
- Refunds are processed within 5–10 business days, depending on the payment provider and issuing bank
5. Contact Information
For refund-related questions, please contact:
Email: support@zencta.com